Refund Policy

Effective Date: 15 August 2025

Clear and Transparent Refund Guidelines for Our Educational Services

1. Eligibility for Refunds

• Refund requests must be made within 7 days of purchase.
• The course, test series, or assignment help service should not be more than 25% completed at the time of the request.
• Refunds are available only for purchases made directly on TutorArc.com.

2. Non-Refundable Items

• Completed courses or test series.
• One-on-one tutoring sessions that have already been conducted.
• Digital materials (eBooks, notes, or practice papers) once downloaded.

3. How to Request a Refund

To request a refund, please contact us via email at support@tutorarc.com with the following details:

• Full name
• Registered email address
• Order ID or payment reference
• Reason for refund

4. Refund Process

• Our team will review your request within 5 business days.
• If approved, the refund will be processed to your original payment method within 7-10 business days.

5. Late or Missing Refunds

• If you haven’t received your refund after the processing period, please check with your bank or payment provider.
• If the issue persists, contact us at support@tutorarc.com.

6. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised effective date.

7. Contact Us

If you have questions about our Refund Policy, please contact us:

📧 Email: digital@tutorarc.com
🌐 Website: https://www.tutorarc.com